At Abja Research and Healthcare Private Limited, we strive to deliver the best quality products and customer satisfaction. However, if there are issues with your order, our return and refund policies are here to help.
- General
● We will only be able to consider refunds and/or returns of damaged or detected products only.
● The product quantity must be more than 75% of the original packing size to be eligible for a return.
● Returns must be requested within 7 days of receipt of the product. Disputes raised after this period may not be considered.
- Damaged or Defective Products
If you receive a damaged or defective product, please notify us at marketing@abjahealthcare.com with details of the issue. Upon verification:
● We will arrange for a replacement the product.
● Alternatively, you can receive store credits for a future purchase.
- Incorrect Product/Quantity Shipped
In case the wrong product or quantity is delivered:
● Notify us at marketing@abjahealthcare.com immediately.
● We will replace the incorrect items with the correct products within 7 working days.
- Product Replacement
If you wish to exchange a product for another variant:
● Products will be replaced only is damaged, if customer order wrong product no replacement will be given. Logistic (courier charges to sro) will be warn by customer
- Refunds
● Refunds will only be processed to the original payment method in cases of duplicate payments.
● Refunds for other concerns will be issued after verification of the returned product.
When will I receive my refund?
● Refunds will be processed once we receive the returned item or the online tracking confirms delivery to our address.
● In case of refund it will be credited to source account within 15 working days (excluding weekends and public holidays).
- How to Raise a Return or Refund Request
To initiate a return or refund:
- Email us at marketing@abjahealthcare.com with details of the issue and a return request.
- Provide necessary order details and proof (as applicable).
- Management Discretion
Refund amounts and eligibility will be determined solely by Abja Research and Healthcare based on the
Situation, on a case-by-case basis.
Need Assistance?
For further inquiries about returns or refunds, feel free to contact us at situation.
Thank you for choosing Abja Research and Healthcare Private Limited.
📧 Email: marketing@abjahealthcare.com
📱 Mobile: +91-9821074496